Subscription Page: Support Tab

Button

Used for

Buy support package

Click on the button will open a Buy support package section where the administrator may purchase additional support package for the company.

One company may possess multiple Builders and applications, developed with those Builders, although the support package is purchased for the company and may be used for all Builders and applications in its possession.

Revoke support package

Click on the downward arrow next to the Buy support package button to reveal this option.

Click on the option will open a Revoke support package section where the administrator may cancel available support packages for the company.

If you need to remove a certain number of support packages, at first delete them from the list of Purchased support packages. A number of packages that can be deleted is equal to the number of packages in the field Available of the Purchased support packages section.

Field/Button

Used for

Support service

The field displays the type of the support service that is available for purchase. Types include:

• Prepaid package support
• Pay per case package support

Quantity

Provide the number of support packages that you intend to purchase for the company.

Hours

The field displays the number of support hours that are about to be purchased.

• The field is calculated automatically and cannot be overridden manually.

Amount

The field shows the amount to be paid for a chosen number and type of support packages per one chosen payment period.

• The field is calculated automatically and cannot be overridden manually.

Confirm button

Click on the button to confirm the latest changes in this section.

Field/Button

Used for

Quantity

Choose the number of support packages that you intend to revoke. In the next payment period, you will not pay for them.

Confirm button

Click on the button to confirm the latest changes in this section.

Field

Used for

Service

The field displays the project that you have purchased support packages for.

• One project may include several applications that were developed with one Builder.

Purchased hours

The field shows the total number of purchased support packages.

Used hours

The field shows the number of support packages that are in use.

Available hours

The field shows the number of support packages that are purchased but not yet used up.

Amount

The field shows the amount to be paid for a chosen number and type of support packages per one chosen payment period.